FAQ 9/16/2020

How Long After I Place An Order Will It Be Shipped?

All orders placed Monday through Friday will be packaged and shipped within 3-5 business days after the order has been placed. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days or after 4 PM CST on Friday will be shipped between 3-5 business days. It typically takes 2-5 business days to receive your order once it has shipped. Once an order leaves my house, it is completely in the hands of the shipping carrier. We are not liable for lost or stolen packages. 

How Do I Use A Promotional Code?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past promotions.

  • Discount codes must be applied at the point of purchase and can only be used while valid. They cannot be added/applied after the order is placed.

Do I Get Any Confirmation My Order Went Through?

Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated!

How Do I Make A Return?

In order to return properly, please refer to our Return Policy online to make sure your return meets the criteria.

Can I Exchange My Item?

If you would like to exchange your item for a different size, please indicate that on your return form.

  • Please Note that exchanges are subject to availability. If the item/size you are interested in is not in stock when we receive your return, we will process your return and issue you a store credit.

If I make a purchase with my loyalty rewards points and then return that item will I receive the points back?

Unfortunately rewards points are one time use only so they are not given back if an item is returned.